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Common queries answered

Frequently asked Questions

We ship most orders witihn 1-2 business days of receipt of order.

We offer a 30-day satisfaction guarantee policy. If you wish to return a product that you’ve purchased and are not satisfied with, you may do so within 30 days of receipt for a full refund or exchange.

ALL RETURNED ITEMS MUST be returned with no damage to the outer packaging or to the product itself.

If free shipping was offered and chosen for your order, the actual shipping cost incurred by us from the shipping carrier will be deducted from your refund.

You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests. Please ensure to carefully package the product when shipping it back to us to fully protect it during transit.

If the product is returned and cannot be restocked due to shipping damage and/or user damage as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on the condition of return) will be deducted from your store credit/refund.

While we strive to provide exceptional support to all customers and will assist in making the return process as painless and easy as possible, we are not responsible for lost or damaged returns.

You can change your shipping address by contacting customer support at info@myqwin.com.

Upon order completion, expect a confirmation email confirming your purchase. A follow-up email with your tracking number will notify you when the package is shipped. Check both your inbox and Spam folder. For assistance finding your shipping details, contact info@myqwin.com.

Please be aware that if you placed your order on the weekend, you’ll receive your tracking number email on Monday, as our warehouse is closed on weekends.  

For customer support, please email info@myqwin.com and allow up to 24 hours for a response. The office is closed on weekends and holidays.

Contact customer service promptly. If your order hasn’t been processed, we’ll update your address and provide a new tracking number.

We do not ship THCa products to the following states where THCa is restricted or illegal: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington.

While we do ship THC-A internationally, please be aware that there is a possibility it may be intercepted by customs. Therefore, we advise you to consider this before placing an order.

Puffy 2G: To activate the heating coil and melt the oil, blow into the bottom of the charging port on the Puffy 2G. The device is equipped with a pressure sensor that detects the pressure change.

Puffy 4.5G: Our 4.5G features a pre-heat function that you can activate by quickly pressing the middle button twice. This warms up the oil. Next, blow into the bottom of the charger port. The device is equipped with a pressure sensor that detects the pressure change, similar to our Puffy 2G.

We do not handle refunds for purchases made at independent retail locations or 3rd party websites. If you purchased a Puffy product at a retail location, or through a website other than www.myqwin.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor the transactions or sale of Puffy products after we ship them. If you have any questions regarding our refund policy, please email us at info@myqwin.com

Lab Results If you do nto see if COAS that you are looking for please contact info@myqwin.com.

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